Last updated: 22 October 2026
Who we are
Ringway UK Roofing Service Ltd is responsible for the personal information we use to handle roofing enquiries and provide our services. Company number: 13309810. Admin office: Ringwood Road, Burley, Ringwood, BH24 4BU. Contact info@ringwayroofing.co.uk or 0238 124 2980 with privacy questions or requests.
Information we collect
When you enquire, we receive the name, email address, phone number, postcode, service choice and message you provide. You may also give us a property address, project details, correspondence or photographs by email or WhatsApp. The website form does not accept photo uploads. Please only send information needed to discuss the work.
Our website and hosting services may record technical information such as IP addresses, requested pages, browser details and the date and time of requests for operation, security and fault investigation.
How and why we use it
We use enquiry information to respond, arrange visits, understand the work and prepare quotations. Where you request a quotation or services, this is to take steps at your request before entering a contract, or to perform that contract. We may contact you by phone, email, SMS or the messaging service you use.
We also have legitimate interests in managing general enquiries, keeping appropriate business records, protecting our website and addressing complaints or disputes. We consider your rights when relying on these interests. Where applicable, we keep information to meet legal obligations. Sending an enquiry does not sign you up for a marketing mailing list.
Storage and service providers
Form submissions are stored in the website database and email notifications are addressed to info@ringwayroofing.co.uk. Staff who need the information to handle your enquiry or work may access it. Website hosting, maintenance, security and email providers may process information to deliver their services. We may disclose relevant information where required by law or to professional advisers when needed for a legal matter.
We use appropriate access controls and security measures, but no internet transmission or storage system can be guaranteed completely secure. If a service involves processing outside the UK, applicable data-protection safeguards are required.
How long we keep information
We keep information for as long as needed for the enquiry or work and related administration. We take account of whether a quotation proceeds, ongoing correspondence, warranty or complaint matters, and legal record-keeping or claims requirements. Information no longer needed should be deleted or anonymised; backup copies are removed through the backup lifecycle.
Your rights
Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, object to processing based on legitimate interests, and request portability of information processed by automated means on a contract or consent basis. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. Some rights have exceptions. Contact us using the details above; we may need to confirm your identity.
You can also complain to the Information Commissioner’s Office (ICO). You do not need to contact us first, although we welcome the chance to address your concern.
Cookies and external services
See our cookie policy and use Cookie settings in the footer to review your choices. No optional visitor analytics or advertising tracking is currently configured. Any future optional tracking will be explained before it is enabled and will use the appropriate consent controls.
WhatsApp and review links take you to independent services with their own privacy notices. These services receive information when you use them. Our videos are hosted with the website rather than embedded from a third-party video platform.
Updates
We will update this policy when our practices change. The date above identifies the latest revision.